Terms & Conditions

  1. Appointments
    1.  Please note that we kindly ask for a minimum of 48 hours for rescheduling or cancelling an appointment with AP Podiatry.
    2. Failure to provide a minimum of 48 hours’ notice for a cancellation will incur a charge. Cancellations within 48 hours will be charged 50% of the treatment price. Cancellations on the day of treatment will be charged 100% of the treatment price.
    3. If you are running late for an appointment, please let us know as soon as you can. If you arrive later than 20 minutes after your appointment time, we will try to provide the treatment you have booked. However, if we decide we cannot provide that treatment safely, in the time remaining, then the appointment will be classed as ‘cancelled without notice’, the appointment will need to be rescheduled and a fee will be charged at 100% of the treatment price.
    4. If you fail to attend your appointment at all, this will be classed as a ‘no show’ and a fee will be charged at 100% of the treatment price.
    5. If, due to exceptional circumstances including, but not limited to, illness, accidents, bereavement, and adverse weather conditions, you cancel an appointment without giving us at least 48 hours notice, we will consider the circumstances and at our discretion, decide whether to waive any charges for a late cancellation.
    6. We may cancel an appointment booked by you at any time before the time and date of that appointment in the following circumstances:
        1. The required staff and/or the required materials necessary for the provision of the services are not available.
        2. An event outside of our reasonable control continues for more than 24 hours.
    7.  If we do cancel an appointment then we will offer you another appointment date, or refund you any advance payment that you have made for that appointment.
    8. We will endeavour to start your treatment at the appointment time that you have booked, but the start time may be delayed by an overrun of a previous appointment or by other circumstances out of our control. If a delay to the start time of your appointment is at least 25 minutes, or if at any time before or after you arrive for an appointment, we notify you that there will be a delay of at least that time which causes an inconvenience to you, then you may cancel the appointment and we will refund you any advance payment that you have made.
  2. Fees and payment
    1. You must pay per our price list for the treatment provided to you on completion unless you have already made an advance payment online.
    2. You may pay for our services using the following methods:
      1. Cash on delivery
      2. Credit/ Debit card, Apple pay, Samsung pay etc. via SumUp machine
      3. Bank transfer
      4. Online booking in advance of the appointment
  3. General Terms and conditions
    We May, from time to time, change these terms and conditions and will always endeavour to inform you as soon as we can of any such changes.
  4. How we use your personal information (Data Protection)
    We will only ever use your personal information as set out in our Privacy Policy.
  5. Complaints
    We welcome feedback from our Clients.
    Whilst we will always try our utmost to provide a positive experience and a thorough assessment and treatment, should this not be the case, we want to hear from you if you have any cause for complaint.
    If you do have any complaints about our Practice or any member of staff then please raise the matter with Amy Power via phone at 07359476494 or via email at Amy@APPodiatry.co.uk